Order and Refund Policy

Placing a DNA Test Order and Payment

To place a DNA test order on our website, you need to:

1. Decide on the type of DNA analysis. Our specialists will help you — just call us or use the feedback form.
2. Fill in the required fields in the order payment form:
   • DNA test amount *
   • Contact phone number *
   • Name
   • E-mail
   • Description of the DNA test

*required field

3. Make the payment using the Assist electronic payment system.
4. After receiving the payment, our specialist will contact you to discuss the details of the DNA test and answer all your questions.

Delivery

The following delivery services are available to you:

• Delivery of self-sampling DNA collection kits to your door.
• Delivery of DNA test results to your door.
• A specialist can visit your location to collect DNA samples.

To arrange delivery, please contact us by phone or through the feedback form. Check with a specialist for the exact delivery cost.

Refund

We offer refunds for services that have not been rendered.

To request a refund:

1. Write to us through the feedback form or via email at info@dnk-otcovstvo.ru, including the following information:
   • Name of the DNA test *
   • Refund amount *
   • Contact phone number *
   • Your name *
   • Reason for refund *

*required field

2. We will receive your request and review it within 5 business days.
3. The funds will be returned to the payment details used during the original transaction.